4,212 wheels trued
this year.

Hydraulic brake service is where most shops lose time and credibility. A bleed that isn't clean enough shows up six weeks later as a soft lever mid-descent — and that call goes to the shop that sold the bike, not the one that did the service.

Rafael's protocol starts with a full system flush regardless of fluid age. Contaminated mineral oil is colourless until it's degraded past the point of usefulness. By the time it looks wrong, it's already wrong. Every Wrench bleed uses fresh fluid from sealed bottles opened that day.

Caliper alignment is checked with a feeler gauge against the rotor. Pad contamination — even from a fingerprint on the rotor during a wheel swap — is tested with a controlled braking run before sign-off. The documentation sheet that leaves with every bike includes the specific fluid batch number and the measured lever engagement point in millimetres.

Electronic shifting has eliminated the mechanical adjustment variables that made drivetrain service time-consuming. What it introduced instead is a diagnostic layer that most shops haven't invested in understanding. A Di2 system that won't shift under load isn't broken — it's usually reporting a battery voltage drop during high-draw moments that a resting voltage test won't catch.

Saoirse's diagnostic sequence runs the system under simulated load conditions using a resistance trainer, logging junction box voltage and shift response time at every gear combination. The data export goes into the service record. Fleet managers can see exactly which bikes are developing battery degradation before it becomes a field failure.

AXS firmware updates are staged and verified — Saoirse maintains a local firmware archive so updates aren't pulled live from SRAM's servers during a service window. Component pairing and custom shift mode configuration are documented in a per-bike profile that travels with the fleet.

Carbon frame inspection for boutique builders is a different discipline than post-crash assessment for a retail customer. The builder needs to know that every frame leaving their facility meets the specification the customer paid for — that the layup is clean, the bond lines are complete, and the finish prep hasn't introduced surface stress risers.

Yuki's QC protocol for frame builders begins at bare carbon, before paint. A structured lighting inspection at low angle catches surface voids and resin pooling that disappear under a coat of primer. Every threaded insert is checked for perpendicularity with a precision square. Bottom bracket shells are faced and chased as standard — not as an add-on.

For fleet managers, the inspection protocol shifts to post-ride structural assessment. Courier bikes absorb kerb impacts and pothole loading that accumulates invisibly in the chainstay and fork crown. Yuki's quarterly inspection schedule catches developing delamination before it progresses to failure, keeping the fleet legal and the liability manageable.